Online Sale Terms

As a valued customer of Harvey Norman, we would like you to be familiar with our trading terms, to ensure that your Harvey Norman experience is a satisfying one. Please feel free to contact our Online Customer Service Team online.customerservice@ie.harveynorman.com if you have any further questions.

About Harvey Norman Ireland

Your purchase of goods from www.harveynorman.ie (“website”) is subject to these Terms and Conditions of Sale, the Website Terms of Use, the Returns Policy, the Cookies and Privacy Policy and any Catalogue Terms (collectively referred to herein as “Terms”). If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.

www.harveynorman.ie is a website operated by Harvey Norman Trading (Ireland) Limited (“us”, “our”, “we”, “Harvey Norman”). We are a limited liability company registered in Ireland under company number 362610 and have our registered office at Brent House, Swords Business Park, Swords, Co. Dublin. Our VAT number is 6382610P.

The goods and services described in this website are available from Harvey Norman only.

You and Harvey Norman may enter into a sale contract for the sale and supply of goods or services described in this website, by you making an offer to Harvey Norman via the website, to purchase the goods and services at the specified price, subject to these Terms.

The Harvey Norman logo and words are registered trademarks of Harvey Norman Retailing Pty Ltd and used under a limited license by Harvey Norman.

In these Terms:

(a) “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website.

(b) reference to a “third party” in these Terms includes a reference to any agent or contractor of Harvey Norman, or of any of its related entities, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfillment of Orders made through the website, and includes any of them.

(c) a reference to the "website" means www.harveynorman.ie

(d) "Order" means an offer made by you in response to an invitation to treat made by Harvey Norman via the website.

User Agreement

By accessing and/or using the website, you accept these Terms and agree to be bound by them, and an agreement is formed between us and you.

These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following any amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the Terms for amendments each time you use the website and before placing any Order. Whilst we are under no obligation to do so, should we choose to provide you with notice of amended Terms, you agree to receive email notification of the amendments from us or our third party.

Guests and Registered Users

You may access and/or use the website as a guest or as a member.

To become a member of the website, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply goods or services to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting our Customer Service Team.

You will receive an email from us as soon as practicable after you create your membership account.

We only permit one registration per email address.

You must not use another member’s account without permission.

You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.

If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact our Customer Service Team.

We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these Terms.

Legal Capacity

You must be eighteen (18) years of age or over to register as a member of the website or purchase goods or services from the website.

Any Order and/or purchase made by you using this website is an acknowledgement by you that:

(a) you are over the age of eighteen (18) years.

(b) you accept these Terms.

(c) you agree that you have entered into a legal contract with Harvey Norman in relation to these Terms.

(d) these Terms, together with your Order, constitute the entire agreement between you and Harvey Norman for the supply of goods or services.

Harvey Norman reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an Order to be placed, for any loss or damage of any kind Harvey Norman may suffer as a result of a transaction entered into by a minor.

Orders

We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.

Representations of goods or services for sale made by Harvey Norman via the website do not constitute an offer to sell but an invitation to treat.

You and Harvey Norman may enter into a contract for the sale and supply of goods or services by you making an offer via the website to purchase goods at the price advertised on the website by:

(a) placing an electronic Order for the goods or services using the website.

(b) you confirming the Order details in accordance with the procedure on the website.

(c) you making payment in full (plus any applicable delivery and handling charges) on the website.

(d) the acceptance of that offer by Harvey Norman.

When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the good(s) or services only when:

(a) any and all requirements set out in these Terms have been met.

(b) the electronic instruction containing the offer from you enters and is recorded in our database.

(c) a record is created and stored in our database.

(d) Harvey Norman receives in its account full payment from you for the goods or services (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.

You acknowledge that:

(a) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by Harvey Norman for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications failure, or the omission or failure of third party website providers or systems.

(b) to the fullest extent permitted by law, Harvey Norman is not liable to you in any way for any loss or damage of any kind, however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason.

(c) Harvey Norman may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you.

(d) Harvey Norman may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.

You will receive an email from Harvey Norman as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact our Online Customer Service Team at online.customerservice@ie.harveynorman.com. Please note this email does not constitute acceptance of your Order by us but merely confirms our receipt of your Order.

If your Order is not accepted by Harvey Norman, Harvey Norman will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.

Harvey Norman may, in its sole and absolute discretion,accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, goods or services on the website, or an error of any kind in or relating to your Order.

Any representations made at any time about stock availabilities are accurate to the last known stock level and are subject to change. If Harvey Norman cannot supply particular goods, Harvey Norman will notify you by telephone or email as soon as possible.

Subject to clause 5(12) below, Harvey Norman will be deemed to have accepted your Order on the first to occur of issue to you of a tax invoice for the sale and the fulfillment of your Order.

With regard to any Order placed by you for any customised goods (including without limitation furniture made to/incorporating a particular design, specification, colour, configuration, pattern or fabric) Harvey Norman will e-mail you a notice of acceptance following confirmation of receipt of your Order at which point the customised goods shall be ordered by us from our suppliers. Upon the sending to you of the notice of acceptance, Harvey Norman shall be deemed to have accepted your offer, following which no cancellation of your Order by you shall be permitted and no refund shall be made by us in respect of such goods.

Gift Cards

Harvey Norman Gift cards are redeemable in our Furniture, Bedding, Computer and Electrical departments across all stores. Additionally, Harvey Norman Gift Cards can be redeemed online. For more information, please click here.

Terms & Conditions

(a) The Gift Card is issued by Harvey Norman Trading (Ireland) Ltd for trading as Harvey Norman.

(b) Not redeemable for cash.

(c) Void if altered or defaced.

(d) Redeemable for goods and/or services at any Harvey Norman store within the Republic of Ireland.

(e) Will not be replaced or honoured if damaged, lost, stolen or the subject of fraudulent presentation.

(f) The Gift Card is valid for 5 years from the date of purchase.

(g) The Gift Card is not limited to spending the full amount in one transaction and there is no limit on the number of Gift Cards that can be used in a single transaction.

(h) There is no charge for amending the name on a Gift Card.

Price

Prices shown are in Euros and include VAT where applicable. Prices may not include delivery and handling charges. Prices are valid until amended or removed from the website and are subject to change at any time.

Each published saving in respect of goods or services is by reference to the lower of the recommended retail price of the manufacturer or the normal ticketed price of Harvey Norman.

Images of goods shown without any advertised price beside that image are not offered for sale.

Unless otherwise stated, accessories shown in any image of goods are not included in the price.

We reserve the right to correct any errors published on the website at any time.

Payment

All payments must be made in full prior to delivery, including any applicable delivery or handling charges. Payment in full is also required for Click and Collect orders.

Payments must be made via the Worldpay or PayPal secure payment gateway facilities accessible via the website and will be subject to any additional terms and conditions of these providers.

Supply and Delivery

Subject to you complying with these Terms and acceptance of your Order by Harvey Norman, Harvey Norman will sell and supply the goods or services to you as shown on your Order confirmation.

If the goods that you have ordered are in stock, Harvey Norman will endeavour to dispatch small items within three (3) business days and large Furniture, Bedding and Electrical items within five (5) or six (6) business days. Full information on our delivery services can be found here.

Goods may not be available for immediate delivery. Harvey Norman will endeavour to deliver your order to you within twenty-eight (28) business days of the date you place your order, except if the order is for any customised goods or for a large furniture or bedding item.

Items of customised goods or large furniture or bedding items which are not held in stock will be required to be ordered. You agree that your order for customised goods or a large furniture or bedding item may take up to sixteen (16) weeks to be delivered to you from the date you placed your order. This timeframe is the average manufacturing lead time required by suppliers. Harvey Norman will contact you on receipt of your order to notify you of the indicative delivery date.

When you complete your Order you will be prompted to select whether you wish to collect your Order from a Harvey Norman Store or to have the Order delivered to an address specified by you.

Other than in respect of Orders for furniture and any customised goods, if Harvey Norman gives you notice that it will be unable to deliver your Order within twenty eight (28) business days of receipt of your Order, due to lack of stock, you may cancel your Order without charge, and Harvey Norman will arrange for a full refund of any payment made by you to be processed.

Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the goods within the specified time resulting from shipment/delivery delays from our suppliers.

If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for storage, transport and re-delivery costs.

Should you arrange your own delivery or collection then the goods become your responsibility upon collection from Harvey Norman.

Delivery by Post or Courier

The terms of this clause apply where you select to have your goods delivered to a specified address.

The delivery address must be an address within Ireland and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.

On acceptance of your Order by Harvey Norman, your Order will be dispatched to your specified delivery address generally within three (3) business days for Electrical and Computer orders and five (5) business days for Furniture and Bedding Orders, subject to the other provisions of these Terms.

If you Order large or bulky items, Harvey Norman will contact you by telephone or email to arrange with you a suitable time for delivery.

You will be required to be available in person to accept delivery of your Order.

If you wish to change the delivery date or delivery address you must contact the Online Customer Service Team at online.customerservice@ie.harveynorman.com. Please have your Order number to hand as shown on the email confirmation of your Order.

Harvey Norman will use its reasonable endeavors to deliver your Order within any stated timeframes for dispatch, however Harvey Norman does not warrant that these timeframes will always be met, as many factors may affect these timeframes.

You must advise at the time you place your Order via the website or later when you discuss delivery with Harvey Norman, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.

All goods must be inspected on receipt of delivery/collection and any damage i.e. scratches, tears, dents etc. must be reported immediately to Harvey Norman. If your item is damaged or faulty, we are happy to offer you an exchange or a refund within 30 days of purchase or home delivery. After this time and as long as the product is within its manufacturer’s warranty period, we may be able to repair the damaged or faulty product or replace it in accordance with the terms of The Consumer Rights Act 2022. Please note we do not offer exchanges, refunds or repairs if your item is damaged or faulty due to accidental damage, normal wear and tear, negligence or misuse. Harvey Norman reserves the right to inspect any damage reported before a repair or return is agreed.

Orders for Collection at a Harvey Norman Store

The terms of this clause apply where you select to collect your order from a Harvey Norman store.

If you select to collect your goods from a Harvey Norman store, a representative of the relevant Harvey Norman store will contact you by telephone or email to notify you when the order is available for collection.

When collecting your order from the store, you must bring each of the following items with you:

(a) a valid form of photo identification

(b) a copy of the order confirmation

(c) the credit/debit card used to complete the purchase

Orders for collection at a Harvey Norman store must be collected within fourteen (14) days of the relevant Harvey Norman store giving you notice by telephone or by email that your order is available for collection. If your order is not collected within this time, the relevant Harvey Norman store has the right to allocate those goods to another customer and reorder the goods for you.

Any personal data shared when availing of Contactless Click & Collect will be recorded and stored outside of the EU.

Title and risk in goods

Title and risk in goods pass to you on delivery or collection, as the case may be.

Payment and credit card fraud

To the fullest extent permitted by law, Harvey Norman and its related entities will not be responsible for any damages or consequential losses of any kind (whether direct or indirect) suffered by a user where a credit/debit card, PayPal account or other payment method is fraudulently used or is used in an unauthorised or improper manner.

Disclaimer and Indemnity

General Use of the Website

The information provided by Harvey Norman on this website is for general informational purposes only. All information on the website is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the website.

Limitation of Liability

Under no circumstance shall Harvey Norman, nor any of its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our website, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our website by any third party, and/or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages.

Accuracy of Information

While we strive to ensure that the information on the website is accurate, Harvey Norman cannot guarantee the completeness or accuracy of the information found on the website. The Company will not be held responsible for any errors or omissions, or for the results obtained from the use of this information.

All information on the website is subject to change without notice.

External Links

This website may contain links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the site or any website or feature linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

No Professional Advice

The website does not provide legal, financial, medical, or any other professional advice. Any information provided by the Company is for general informational purposes only and is not intended to be a substitute for professional advice. Always seek the advice of a qualified professional with any questions you may have regarding a particular matter.

Use at Your Own Risk

Your use of the website is at your sole risk. The website is provided on an "AS IS" and "AS AVAILABLE" basis. The website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Indemnification

You agree to defend, indemnify, and hold harmless Harvey Norman and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to the website, including any data or content transmitted or received by you.

The Company warrants that the goods will be of satisfactory quality and fit for their intended purpose. This clause is not intended to exclude or limit any rights which you may have under the Sale of Goods and Supply of Services Act 1980.

Order Enquiries

If you have any query about the progress of your Order please contact the Customer Service Team. Please have your Order number handy as shown on the email confirmation of your Order.

Damaged or Faulty Goods

If any goods ordered by you arrives damaged or is not of acceptable quality you may have:

(a) rights under our Returns Policy.

(b) legal rights and remedies in Ireland under the Consumer Rights Act 2022 or any other applicable legislation.

(c) to have the goods repaired or replaced or to receive a refund of the price paid by you for the goods.

If your Order arrives damaged, please contact our Online Customer Service Team at online.customerservice@ie.harveynorman.com.

Your Right to Cancel Your Order (Right of Withdrawal)

As per the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, if you wish to return goods you have purchased from our website, you can notify us by submitting a Cancellation Form or by returning the goods to your local store or contacting us to arrange a courier / collection. While you can inspect the goods, please note the goods must not have any data inputted on them, they must be in their original packaging, they must not have been used and or they must not have been installed.

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

Please note that we will cover return costs only if the goods are faulty. Any refund processed to yourself will be subject to any diminished value of the goods which may arise from the mishandling or misuse of the goods beyond what is necessary to inspect the goods upon you receiving them.

Complaints

Should you wish to make a complaint, please contact our Online Customer Service Team at online.customerservice@ie.harveynorman.com or write to us at:

Customer Service Department
Harvey Norman Trading (Ireland) Limited
Brent House
Swords Business Park
Swords
Co. Dublin

Telephone: + 353 1 8704700
Fax: + 353 1 871 4700
Email: online.customerservice@ie.harveynorman.com

Force Majeure

Harvey Norman will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.

Governing Law

The Irish courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our website or any Order placed on the website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms are governed by Irish law.

If you access the website in a jurisdiction other than Ireland, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Harvey Norman makes no representations that the content of the website complies with the laws of any country outside Ireland.

Severability

If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Harvey Norman.

Transfer and Assignment

If Harvey Norman merges, sells or otherwise changes control of its business or this website to a third-party, Harvey Norman reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that Harvey Norman has collected from you and any agreements it has made with you.

Waiver

The failure by Harvey Norman to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Harvey Norman.

Product Care & Product Care Mobile

If you wish to cancel Your Plan within 14 days of the purchase date of Your Plan and You have not made a claim, the Retailer will refund the amount You paid for Your Plan. Claims made for Accidental Damage are subject to an Admin Fee. Please see the terms and conditions for full details of Your cover and exclusions. Click here for more details.

European Online Dispute Resolution for Online Purchases

If you are not happy with your online purchase from Harvey Norman, you can email us at online.customerservice@ie.harveynorman.com. The EU Commission also provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform on http://ec.europa.eu/consumers/odr/.

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