Claim Form

Protection

With Product Care you can relax knowing your purchase comes with additonal protecton. Product Care covers all parts, labour and call-out fees for repairs. Product Care will only use an authorized repairer network which means the job is done right the first time.

2, 3 or 4 Years Protection

You can choose the length of your Product Care to add additional benefits and protection for your product from the end of the manufacturer’s warranty.

New for Old Replacement

If we cannot fix the product. We’ll eplace it. SPEC for SPEC.

Coverage for Wear & Tear & Environmental Factors

Product Care covers wear and tear, defects in materials and workmanship. It also covers breakdowns caused by dust and internal overheating.

Transferable

If you sell your product, or provide it as a gift to someone, your cover and any unredeemed entitlements can be transferred to the new owner. Simply contact us to arrange transfer of ownership.

International Coverage

Product Care covers your products anywhere in the world for up to €300. It also covers you in any country Harvey Norman operate in. These countries include Australia, New Zealand, Singapore, Slovenia and Croatia.

Support

You have access to a range of support options to ensure you get the most out of your purchase. You can also contact our Customer Care Team, if you have any questions in regards to Product Care

Friendly Customer Care Team

Our team are available:
Monday to Friday: 9:00am to 5:30pm
Closed Weekends and Public Holidays.
Call us on: 1800 200 503

Easy Online Claim Process

Making a claim is simple and we are here to help you through every step of the process. Simply:

Register your claim online at www.productcareclaims.ie or call our Customer Care team on 1800 200 503
Have your original purchase receipt handy to register the details of your claim.
Let us take care of the rest!

Complaints Procedure

We take Our customer service seriously and want to hear about any problems that You may have had with Your claim or the level of service with which You have been provided. If a problem does arise, please call Us on 1800 200 503 or email customerservice@brightsideco.ie. If the matter cannot be determined to Your satisfaction, please write to:

The National Warranty Manager,
Unit 85/86, First Floor Boardwalk,
Omni Park Shopping Centre Santry,
Dublin, D09 P8K3

We will confirm the receipt of Your complaint within 48 hours of receiving it. We will endeavor to have a resolution to Your complaint within 5 working days. If You are not satisfied with the outcome of Your complaint, You may refer the matter to the Financial Services and Pensions Ombudsman for independent arbitration. Visit www.fspo.ie or write to:

Financial Services and Pensions Ombudsman,
3rd Floor Lincoln House,
Lincoln Place,
Dublin 2, D02 VH29

Phone: (01) 567 7000
Email: info@fspo.ie

Advantage

Having Product Care with your purchase means you can enjoy benefits that are exclusive to you, such as cover for Accidental Damage, that will help you to enjoy the experience of your new product even more.

Accidental Damage Cove

Product Care covers You for accidental drops, spills, cracked screens and unintentional accidents for 12 months. Claims under Accidental Damage are subject to an administration fee. Please see Terms and Conditions for full details: Product Care Booklet.pdf

Food Spoilage Cover

If your product is a fridge or freezer, Product Care will cover up to €500 for any food spoilage that occurs as a result of a covered fault. Please see Terms and Conditions for full details: Product Care Booklet.pdf

Laundry Cover

If your product is a washer or dryer, Product Care will cover up to €150 for laundry expenses if your product is out of service for more than 10 days from the time you notify us of the fault. Please see Terms and Conditions for full details: Product Care Booklet.pdf

No Lemon Guarantee

If Your Product costs more than €200 and has had two qualified service repairs and requires a third during the term of the plan, your product will be replaced.
Please see Terms and Conditions for full details: Product Care Booklet.pdf

Surge Protection Cover

Product Care offers cover against breakdowns from electrical interference, power surges or voltage fluctuations. Please see Terms and Conditions for full details: Product Care Booklet.pdf

2 Year Replacement Plan

2 Year in store replacement plan available on selected products under 200 euro.
*2yr replacement plan commences when the manufacturer’s express warranty over the product finishes. Please see Terms and Conditions for full details: Product Care Booklet.pdf

Product Care Mobile

Advantage

1 or 2 Years Accidental Damage Protection

Product Care Mobile covers You for accidental drops, spills, cracked screens and unintentional accidents for 12 to 24 Months. Claims under Accidental Damage cover are subject to an administration fee. Product Care Mobile Booklet.pdf

Replacement

If we cannot fix the product, we'll replace it. SPEC for SPEC. See the Terms and Conditions for more details: Product Care Mobile Booklet.pdf