Who’s Involved?
Harvey Norman facilitates a trade-in transaction between end-users and third-party trade-in vendors. In doing so, Harvey Norman reserve the right to pass traded devices to appointed third parties as required. Upon issuance of trade-in credit, ownership of the traded device is transferred from the end-user to the nominated third-party.

Pricing
Trade-in credit values are determined by the condition of the traded device at the time of evaluation. Trade pricing is subject to a monthly change. Trade-in evaluations are not valid at a future date, all devices are subject to evaluation at the time of trade. The trade-in credit value consists of the residual value of the traded device, plus any top-up values that may be applicable based on any new device purchase. Upon acceptance of a trade-in evaluation, a credit value is issued as Harvey Norman credit.

Credit
Upon acceptance of a trade-in evaluation, a Harvey Norman trade credit is issued, for use in the trading store. Up to three Harvey Norman trade credits can be used on a single new transaction. The balance of any Harvey Norman trade credit not used in full on a new transaction, will be made available via a Harvey Norman gift card. Once issued, the Harvey Norman trade credit value cannot be amended or altered by Harvey Norman. The trade-in service is available for selected brands and models in the mobile, tablet and wearable categories. Harvey Norman reserve the right to refuse trade on devices that are not eligible e.g., blacklisted devices.

Refunds
In instances where a refund may be required on new purchases, and in accordance with the Harvey Norman Returns Policy, refund/credit values will be issued in the same tender as the original purchase. Where a refund is chosen, any enhanced credit value included within the trade credit, is deducted from the final refund value. Where a Harvey Norman trade credit was used for the original purchase, any refund or credit will be issued as a Harvey Norman gift card. This does not affect your statutory rights.

Cancellation
Once a trade-in evaluation has been accepted and the terms & conditions signed, it is not possible to return a traded device to original end-user.

Personal Data
It is the responsibility of the end-user to ensure that no personal or identifiable information is stored on the traded device. Harvey Norman takes no responsibility for the loss or presence of personal data on the traded device. Data transfer and erasure facilities are available as chargeable Lovetech services in store.

Marketing Messages
Where trade pricing is mentioned in Harvey Norman marketing activity, the trade-in credit value that is shown is the maximum residual value available for a preceding device from the same, or similar family as the advertised device. This is displayed as an ‘up-to’ value and is no way a guarantee of trade credit. All devices are subject to in-store evaluation. Trade credit values shown will also include any enhanced credit values that may apply based on the purchase of the marketed device.