Prior to conclusion of contract, this section should always be read in conjunction with the Terms and Conditions and the Insurance Product Information Document (IPID) for Product Care. For full details of cover and exclusions including contact details and complaints procedure please click here: PC Booklet.pdf | PC IPID.pdf
Protection
With Product Care you can relax knowing your purchase comes with additonal protecton. Product Care covers all parts, labour and call-out fees for repairs. Product Care will only use an authorized repairer network which means the job is
done right the first time.
2, 3 or 4 Years Protection
You can choose the length of your Product Care to add additional benefits and protection for your product from the end of the manufacturer’s warranty.
New for Old Replacement
If we cannot fix the product. We’ll eplace it. SPEC for SPEC.
Coverage for Wear & Tear & Environmental Factors
Product Care covers wear and tear, defects in materials and workmanship. It also covers breakdowns caused by dust and internal overheating.
Transferable
If you sell your product, or provide it as a gift to someone, your cover and any unredeemed entitlements can be transferred to the new owner. Simply contact us to arrange transfer of ownership.
International Coverage
Product Care covers your products anywhere in the world for up to €300. It also covers you in any country Harvey Norman operate in. These countries include Australia, New Zealand, Singapore, Slovenia and Croatia.
Support
You have access to a range of support options to ensure you get the most out of your purchase. You can also contact our Customer Care Team, if you have any questions in regards to Product Care
Friendly Customer Care Team
Our team are available:
Monday to Friday: 9:00am to 5:30pm
Closed Weekends and Public Holidays.
Call us on: 1800 200 503
Easy Online Claim Process
Making a claim is simple and we are here to help you through every step of the process. Simply:
Register your claim online at www.productcareclaims.ie or call our Customer Care team on 1800 200 503
Have your original purchase receipt handy to register the details of your claim.
Let us take care of the rest!
Complaints Procedure
We take Our customer service seriously and want to hear about any problems that You may have had with Your claim or the level of service with which You have been provided. If a problem does arise, please call Us on 1800 200 503 or email customerservice@brightsideco.ie. If the matter cannot be determined to Your satisfaction, please write to:
The National Warranty Manager,
Unit 85/86, First Floor Boardwalk,
Omni Park Shopping Centre Santry,
Dublin, D09 P8K3
We will confirm the receipt of Your complaint within 48 hours of receiving it. We will endeavor to have a resolution to Your complaint within 5 working days. If You are not satisfied with the outcome of Your complaint, You may refer the
matter to the Financial Services and Pensions Ombudsman for independent arbitration. Visit www.fspo.ie or write to:
Financial Services and Pensions Ombudsman,
3rd Floor Lincoln House,
Lincoln Place,
Dublin 2, D02 VH29
Having Product Care with your purchase means you can enjoy benefits that are exclusive to you, such as cover for Accidental Damage, that will help you to enjoy the experience of your new product even more.
Accidental Damage Cove
Product Care covers You for accidental drops, spills, cracked screens and unintentional accidents for 12 months. Claims under Accidental Damage are subject to an administration fee. Please see Terms and Conditions for full details: PC booklet.pdf
Food Spoilage Cover
If your product is a fridge or freezer, Product Care will cover up to €500 for any food spoilage that occurs as a result of a covered fault. Please see Terms and Conditions for full details: PC booklet.pdf
Laundry Cover
If your product is a washer or dryer, Product Care will cover up to €150 for laundry expenses if your product is out of service for more than 10 days from the time you notify us of the fault. Please see Terms and Conditions for full
details: PC booklet.pdf
No Lemon Guarantee
If Your Product costs more than €200 and has had two qualified service repairs and requires a third during the term of the plan, your product will be replaced. Please see Terms and Conditions for full details: PC booklet.pdf
Surge Protection Cover
Product Care offers cover against breakdowns from electrical interference, power surges or voltage fluctuations. Please see Terms and Conditions for full details: PC booklet.pdf
2 Year Replacement Plan
2 Year in store replacement plan available on selected products under 200 euro. *2yr replacement plan commences when the manufacturer’s express warranty over the product finishes. Please see Terms and Conditions for full details: PC booklet.pdf
Terms and conditions apply. Please visit product care claims website for more details.
Feature relates to purchases made after 01/01/2019.
For More Information Please Visit
Prior to conclusion of contract, this section should always be read in conjunction with the Terms and Conditions and the Insurance Product Information Document (IPID) for Product Care. For full details of cover and exclusions, including contact details and complaints procedure please click here: PCM Booklet | PCM IPID
Advantage
1 or 2 Year Accidental Damage Cover
Depending on the term you choose, Product Care Mobile covers you for accidental drops, spills, cracked screens and unintentional accidents for 12 or 24 months. Claims under accidental damage cover are subject to an administration fee. PCM booklet.pdf
Replacement
If we cannot fix the product, we'll replace it. SPEC for SPEC. See the Terms and Conditions for more details: PCM booklet.pdf
Transferable
If we cannot fix the product, we'll replace it. SPEC for SPEC. See the Terms and Conditions for more details: PCM booklet.pdf
Support
You have access to a range of support options to ensure you get the most out of your purchase. You can also contact our Customer Care Team, if you have any questions in regards to Product Care Mobile.
Friendly Customer Care Team
Our team are available:
Monday to Friday: 9:00am to 5:30pm
Closed Weekends and Public Holidays.
Call us on: 1800 200 503
Easy Online Claim Process
Making a claim is simple and we are here to help you through every step of the process. Simply:
Register your claim online at www.productcareclaims.ie or call our Customer Care team on 1800 200 503
Have your original purchase receipt handy to register the details of your claim.
Let us take care of the rest!
Product Care Plan & Product Care Mobile Plan is underwritten by AWP P&C SA. - Dutch Branch, trading as Allianz Partners Europe, located at Poel dijkstraat 4, 1059 VM Amsterdam, the Netherlands, Corporate identification No 33094603, is registered at the Dutch Authority for Financial Markets (AFM) No 12000535 and is authorised by L'Autorite de Controle Prudentiel et de Resol ution (ACPR) in France and authorised by the Central Bank of Ireland for conduct of business and administered in Ireland by Frith Service Contracts Ltd, Business Number 373654 (trading as Brightside), who is registered and regulated by the Central Bank of Ireland under No C51103. Read the terms and conditions here: Product Care | Product Care mobile. Read the IPID here: Product Care | Product Care mobile.
Save up to 90% on the Cost of Ink* with an EcoTank Ink Tank Printer
Perfect for home offices, this A3+ inkjet printer with large easy-to-use touchscreen, has refillable ink tanks, with one set of bottles having the equivalent of up to 72 cartridges*. Home features include Wi-Fi, Wi-Fi Direct and A4 scan and copy. Additional features ideal for offices include Ethernet, automatic double-sided printing, A3+ rear paper feed, large front paper tray, 35-page document feeder and fax!
Looking for a compact, economical and colour printer that delivers A3 prints? The ET-15000 shows it's possible. This EcoTank offers A4 print, scan, copy and fax, plus the option to print A3 from the rear media feed - all with an exceptionally low cost per page. Jobs can be accomplished quickly thanks to fast print and scan speeds, a 250-sheet front paper tray, and 35-sheet A4 ADF.
A3 Prints from Compact Model
The compact ET-15000 EcoTank offers A4 print, scan, copy and fax, plus the option to print A3+ from the rear media feed. Additionally, its LCD screen make it easy to print without a PC.
Ultra-Low Cost
EcoTank can slash ink costs by 90% on average* thanks to its innovative design. It features large ink tanks that completely remove the need for cartridges.
Take on More Tasks
With fax, a 250-sheet paper tray, print speeds of 17ppm*, double-sided printing and a 35 page automatic document feeder (ADF), you'll be able to speed through a variety of tasks with ease. This printer features the heat-free PrecisionCore printhead, renowned for its speed, quality, reliability and efficiency, and will last the lifetime of the printer.
Print from Almost Anywhere
With Wi-Fi and Wi-Fi Direct, you can send documents to print from smart devices using the Epson iPrint and Smart Panel apps*. Also features Ethernet.
Specially Engineered for Ease of Use
EcoTank is more compact and easier to use than ever before. Its front-facing tanks are engineered for mess-free refills and the bottles are designed to only allow the correct colours to be inserted. Thanks to the front ink level display, it's easy to see when it’s finally due for a refill.
Stress-Free, Convenient Printing with up to 72 Cartridges Worth of Ink in One Set of Bottles*
Save up to 90% on printing costs* with refillable ink tanks
A3+ Multifunction Printer with Touchscreen, ADF and Fax
High quality A4 print, copy, scan and fax in one machine, plus A3+ rear paper feed
Multiple Connectivity Options Let you Print from Anywhere with Ease
Use the Epson Smart Panel app to set up, monitor, print and more from your mobile
One Set of Inks Prints up to 7,500 Pages in Black and 6,000 Pages in Colour*
Just add paper for low intervention printing!
Number 1 Ink Tank Printer Brand Worldwide*
80m EcoTank printers sold worldwide*
Simple Hassle-Free Ink Tank System Lets you Refill from Bottles
Plus the EcoTank key-lock bottle system ensures it's mess-free too
What's in the Box:
1 x Full set of ink (Bk – 127ml, cmY – 70ml)
Power cable
Product Features:
Printing method: PrecisionCore Print Head
Type of fax: Walk-up black and white and colour fax capability
Scanner type: Contact image sensor (CIS)
Media handling: Automatic duplex (A4, plain paper)
EcoTank ET-15000
Perfect for home offices, this A3+ inkjet printer with large easy-to-use touchscreen, has refillable ink tanks, with up to 3 years' worth of ink included in the box. Home features include Wi-Fi, Wi-Fi Direct and A4 scan and copy. Additional features ideal for offices include Ethernet, automatic double-sided printing, A3+ rear paper feed, large front paper tray, 35-page document feeder and fax!
Looking for a compact, economical and colour printer that delivers A3 prints? The ET-15000 shows it's possible. This EcoTank offers A4 print, scan, copy and fax, plus the option to print A3 from the rear media feed - all with an exceptionally low cost per page. Jobs can be accomplished quickly thanks to fast print and scan speeds, a 250-sheet front paper tray and 35-sheet A4 ADF.
Legal Statement Complies with The UK Product Security and Telecommunications Infrastructure (Product Security) requirements. Epson will provide security updates for 7 years from purchase
{bPrint like a pro}
Printing high-quality documents is easy with this reliable four-colour ink, featuring both pigment black and dye colour inks, it produces prints with crisp, clear text and vivid colours.
{bSlash ink costs}
Looking for an ultra-low-cost printing solution? From the first set of ink included with the printer, you could save 90% on ink costs on average*. It's not only affordable, it's impressive how many pages just one set can produce - up to 7,500 pages in black and 6,000 in colour*.
{bSpecially engineered for ease of use}
Epson's ink bottles are easier to use than ever before with the next generation design. The re-engineered bottles provide mess-free refills, and only allow the correct colour to be inserted into the corresponding tank.
{bThe genuine article}
Enjoy hassle-free and reliable printing with Epson's genuine inks. We invest in extensive research, high-tech manufacturing facilities and put our products through rigorous tests, to deliver the best quality product to you.
Complies with The UK Product Security and Telecommunications Infrastructure (Product Security) requirements. Epson will provide security updates for 7 years from purchase
Get your free extended warranty
5 years extended warranty on selected EcoTank printers
Our 5-year warranty on EcoTank printers is a testament to the quality and trust we place in our product. The EcoTank´s revolutionary ink tank system is engineered for durability and reliability, significant lowering the risk of technical cartridge-based printers, EcoTank offers long-lasting performance and exceptional value.
We´re committed to providing our customers with peace of mind, knowing that their investment is backed by a warranty that reflects our confidence in the EcoTank´s outstanding design and performance.
A3 + rear media feed and A4 print, copy, scan and fax
Next generation ink filling system
Enjoy hassle and mess-free refills with the enhanced ink bottles
Mobile printing and connectivity
Wi-Fi, Wi-Fi Direct, Ethernet & free mobile printing apps3
Designed for business
A4 250-sheet front tray, 35-sheet A4 ADF
A3 prints from compact model
The compact ET-15000 EcoTank offers A4 print, scan, copy and fax, plus the option to print A3+ from the rear media feed. Additionally, its LCD screen make it easy to print without a PC.
Ultra-low cost
EcoTank can slash ink costs by 90% on average1 thanks to its innovative design. It features large ink tanks that completely remove the need for cartridges.
Take on more tasks
With fax, a 250-sheet paper tray, print speeds of 17ppm2, double-sided printing and a 35 page automatic document feeder (ADF), you'll be able to speed through a variety of tasks with ease. This printer features the heat-free PrecisionCore printhead, renowned for its speed, quality, reliability and efficiency, and will last the lifetime of the printer.
Print from almost anywhere
It's easy to print from mobiles, tablets and laptops using EcoTank. With Wi-Fi and Wi-Fi Direct, you can send documents to print from smart devices using the Epson iPrint3 app.
Specially engineered for ease of use
EcoTank is more compact and easier to use than ever before. Its front-facing tanks are engineered for mess-free refills and the bottles are designed to only allow the correct colours to be inserted. Thanks to the front ink level display, it's easy to see when it’s finally due for a refill.
Mac OS X 10.6.8 or later, Windows 10 (32/64 bit), Windows 7 (32/64 bit), Windows 8 (32/64 bit), Windows 8.1 (32/64 bit), Windows Server 2003 R2 x64, Windows Server 2003 SP2, Windows Server 2012 R2, Windows Server 2016, Windows Vista (32/64 bit), Windows XP SP3 or later (32-bit), Windows Server 2003 R2, Windows Server 2003 SP2 or later, XP Professional x64 Edition SP2
1 full set of ink (Bk – 127ml, cmY – 70ml), Main unit, Power cable, Setup guide, Software (CD), Warranty document
Other Features
Panel
Type: Color, Touchscreen, Diagonal:6.8 cm
Features
Touchscreen
Other
Warranty
12 months Carry in, 50,000 pages
Included Bottle Yield
Black yield
6,200 pages
Colour yield
5,200 pages
Product Safety
Product Safety Warnings
Contains 1,2-benzisothiazol-3(2H)-one. May produce an allergic reaction. Contains 2,4,7,9-tetramethyldec-5-yne-4,7-diol. May produce an allergic reaction. Always follow the information on the product label
Mac OS X 10.6.8 or later, Windows 10 (32/64 bit), Windows 7 (32/64 bit), Windows 8 (32/64 bit), Windows 8.1 (32/64 bit), Windows Server 2003 R2 x64, Windows Server 2003 SP2, Windows Server 2012 R2, Windows Server 2016, Windows Vista (32/64 bit), Windows X
Additional Features
WiFi and WiFi direct
Wireless Printer Connections
Google Cloud Print
Apple AirPrint
Email Print
Remote Print Driver
Scan-to-Cloud
Epson Smart Panel App
Epson iPrint
Print Features
Printer Type
Inkjet
Number of Print Bottles
4
Compatible Ink Types
Black, Cyan, Yellow, Magenta
Output Capacity
30 Sheets
Print Speed - Mono
38
Print Resolution - Colour
4800 x 1200dpi
Print Speed - Colour
24
Scan Features
Scan File Format
BMP, JPEG, PICT, TIFF, multi-TIFF, PDF, PNG
Scan Resolution
1200 x 2400 dpi
Fax Features
Fax Functions
PC Fax, Auto Redial, Address Book, Broadcast Fax, Fax Preview
We offer a comprehensive nationwide delivery service; we aim to deliver all orders as quickly as possible.
Computers & Electrical – 5 to 7 days on stocked items.
Furniture & Bedding – 7 days stock items, Non Stock varies with supplier.
Harvey Norman Customer Direct: please refer to each individual product description page for accurate lead times.
Note: Delivery times for rural areas may vary depending on routes and availability.
Free Click & Collect In Store
Can’t wait for delivery or don’t want to pay additional delivery charges? It’s incredibly simple to collect your online order in store and get your hands on your product quickly and easily. Simply select the Click & Collect option and head to your nearest Harvey Norman store to collect your order.
During checkout, select “Click & Collect” and select your preferred store.
After your order is placed, you will receive an order acknowledgement email with your order number.
Once the store has confirmed your order and reserved the stock, you will receive an email to inform you that your order is “Ready for collection”. If you want to use "Contactless Click & Collect" select this option on this email.
Bring your order number to the store you selected for Click & Collect, along with photo ID and the credit card you used to make the order.
Speak to one of our staff and your order should be processed in minutes.
If availing of Contactless Click & Collect, please click the link in your email “ready to pick up” to let the store know you are on your way. When you have parked in the designated parking bay, open your email, and choose the “I’m here” option and a member of staff will bring your purchase out to your car.
Easy returns
Store Purchases: For all items purchased from a physical store, please return to your local Harvey Norman Store. Please see Terms & Conditions here.
Online Purchases: For all items purchased via our Online Store (website), please contact our Online Customer Service Team at online.customerservice@ie.harveynorman.com where a dedicated Customer Service Agent will guide you through the process.
Product Care
Product Care
Protect your purchase with Product Care™. Get a brand new replacement if your product suffers an eligible fault through our hassle free support process, plus enjoy a range of exclusive benefits like a product health check and free prints each year so you experience your new product even more.
Discover all of the benefits Product Care™ brings you:
Protection
With Product Care™ you can relax knowing your purchase is protected. After an assessment, if your product suffers a fault covered by the terms of your plan, we’ll arrange to have a brand new replacement delivered to your doorstep.
Support
Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care™ plan. Whether you are experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Advantage
Having Product Care™ with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Tech Credit
Tech Credit
Spread the cost of your technology over 12, 24 or 36 months and get what you really want today.
At Harvey Norman we do our best to make sure you’re completely satisfied with your online purchase. However, if you feel your purchase hasn’t met your expectations, we’ve got a quick and easy returns process. All you have to do is let us know within 14 days. For more information view our Returns Policy.
Click & Collect or Home Delivery
Order online, skip the shipping costs and collect your purchase in any of our 12 stores across Ireland with Click & Collect or sit back and relax as we bring it right to your door with our nationwide Home Delivery Service.
Stores Nationwide
We want to be sure that shopping with us is a stress-free and enjoyable experience. We are passionate about providing excellent customer service, reliable advice, and of course, wide product ranges at the most competitive prices – and you’ll get all of the above in our 12 stores nationwide, as well as in our online store too. To find your local store, use our Store Finder.
{bPrint like a pro}
Printing high-quality documents is easy with this reliable four-colour ink, featuring both pigment black and dye colour inks, it produces prints with crisp, clear text and vivid colours.
{bSlash ink costs}
Looking for an ultra-low-cost printing solution? From the first set of ink included with the printer, you could save 90% on ink costs on average*. It's not only affordable, it's impressive how many pages just one set can produce - up to 7,500 pages in black and 6,000 in colour*.
{bSpecially engineered for ease of use}
Epson's ink bottles are easier to use than ever before with the next generation design. The re-engineered bottles provide mess-free refills, and only allow the correct colour to be inserted into the corresponding tank.
{bThe genuine article}
Enjoy hassle-free and reliable printing with Epson's genuine inks. We invest in extensive research, high-tech manufacturing facilities and put our products through rigorous tests, to deliver the best quality product to you.
